Getting started
Setting up your salon profile
Choose a slug, add your hours, and decide on your deposit rules in under 10 minutes.
How can we help?
Quick answers for groomers and pet owners. Still stuck? Email us and we'll get back the same day.
Bookings
Accepting and rejecting bookings
Every new request lands as pending. Tap accept to confirm, or reschedule from your calendar.
Deposits
Deposit rules explained
Percentage, fixed or off for favourites — choose the policy that protects your time.
Marketplace
Appearing in 'Find a Groomer'
Publish your salon profile and you'll show up automatically in the BarkSuite marketplace.
Pets
Adding breed pricing
Override the 'from' price for any breed that takes more time than your standard.
Account
Inviting a second groomer
Available on the Multi plan. Add up to 6 seats and let clients pick their favourite stylist.
Payments
Turning on Stripe card payments
Open Settings → Payments and hit Connect Stripe. You'll complete a short onboarding on Stripe (2–3 minutes) with your business and payout details. Once Charges and Payouts show Enabled, clients can pay by card at booking and funds settle directly in your Stripe account — BarkSuite never holds the money.
Payments
How bank transfer works
Turn on Bank transfer in Settings → Payments and enter your BSB, account number, account name and a reference format (e.g. 'Booking {bookingId}'). Clients see those details after booking and in their confirmation email. When the transfer lands in your account, open the booking and tap 'Mark as paid'.
Payments
Deposits vs full prepayment
Under Prepayment policy pick Deposit (a percentage of the total) or Full (the whole amount up front). Deposit is friendliest for new clients; Full is best for high-no-show services or peak periods. Set the policy to Off to keep booking free and collect at the appointment.
Payments
Refunding a payment
For Stripe bookings, open the booking on your dashboard and tap Refund. Choose a full or partial amount and add an internal reason if needed. The refund returns through your Stripe account, is recorded in BarkSuite, and reduces the income retained for that booking. For bank transfers, return the money from your own bank.
Payments
Using Cards on File
Cards on File is off until you enable it under Settings → Payments and your Stripe account is ready. A client must explicitly consent during booking. Stripe stores the card details — BarkSuite never stores the card number — and you confirm the amount before charging after the appointment.
Payments
Auto-cancelling unpaid bookings
Under Prepayment policy you can set 'Auto-cancel after N hours'. If a booking hasn't been paid within that window, BarkSuite automatically cancels it and frees up the slot. Leave the field blank to never auto-cancel. Runs hourly in the background.